Refund Policy
Last updated: 4 August 2026
7 days, no questions asked
If PapAgent isn't right for you, email hello@papagent.com within 7 days of your purchase and we'll refund it in full. You don't need to explain why.
Include the email address you paid with, or your Stripe receipt. We aim to reply within two business days; the money returns to your original payment method, which usually takes 5–10 days depending on your bank.
Try before you buy
Most of the deciding should happen before you pay: there is a free 7-day trial with every feature unlocked and no payment details required. The refund window mirrors it — another full week after purchase, in case something only shows up once you're using PapAgent for real work.
What happens to your license
A refund cancels the license. The key stops working for new activations, and it can no longer be moved to another Mac. If the app is already installed and activated, it may keep running until it next re-checks — please uninstall it once you have been refunded.
After 7 days
We can't offer refunds after 7 days as a matter of course, but if something is genuinely broken and we can't fix it for you, write to us anyway. We'd rather sort it out than have an unhappy user.
Chargebacks
Please email us before opening a dispute with your bank — we can almost always resolve it faster. A chargeback automatically revokes the license key.
Contact
Seller: PapAgent, an independent software project based in British
Columbia, Canada.
Contact: hello@papagent.com — full registered
details available on request.